Good to know
All important information at a glance!
How do I get to Zell am See?
Plan your journey by car with the help of a route planner. It is also possible to arrive without a vignette. Are you coming to Zell am See by train? We will gladly organise a taxi for you, just let us know.
Airport transfer: www.holiday-shuttle.at
What are the prices?
All daily prices include the Alpenblick feel-good board for adults. For children, we have a great children's buffet in the evening.
All prices are per person and day, excluding local tax (Euro 2,05 per adult per day from 15 years) and energy subsidy (Euro 2,00 per day). As the 3rd and 4th person, you get a 20 % reduction on the daily price in a double room. Typing errors and price changes reserved.
With a written confirmation of a deposit of 30% of the booked arrangement within the specified transfer period, your booking becomes firm.
Dogs are allowed with prior notice. For your dog, we charge Euro 15,- per day without food and a final cleaning fee of Euro 30,- per stay. Please note that dogs are not allowed in the restaurant, bar and wellness area.
A cancellation free of charge of the booking is possible until 7 days before arrival.
After that 100% cancellation fee will be charged.
Your credit card details will be deposited for the guarantee of the booking.
No deposit is required.
Early booking rate:
Until 21 days before arrival free of charge, after that 100% cancellation fee will be charged.
Changes are not possible after that.
Your credit card will be authorized 21 days authorized.
A deposit of 100% of the total amount is required within 7 days after booking by credit card. necessary.
The booking cannot be changed or cancelled free of charge. cancelable.
A rebooking of the reservation or refund of the costs is no longer possible.
Cancellations for the New Year's Eve week 30.12. - 06.01.2024 are only possible in writing and will be charged as follows:
- Cancellation free of charge until 30 days before arrival.
- From 1 month to 1 week before arrival 70 % of the total arrangement price
- From 1 week to 1 day before arrival 90 % of the total arrangement price
- From 1 day before arrival and in case of no-show: 100 % of the total arrangement price.
In order to insure yourself for possible travel cancellation reasons, we recommend that you take out insurance with Europäische Reiseversicherung.
You can take out your travel cancellation insurance under the following link:
Europäische Reiseversicherung - Hotel Cancellation Plus
Can ski passes be purchased at the hotel?
Ski passes can be purchased conveniently at the hotel reception in winter. The price is the same as you would pay at the cable car ticket office. We are happy to add the ski passes to your room bill, the use of the keycard is charged at € 2. After your skiing fun, you can return the expired ski pass directly to the vending machine at the valley station or have it reactivated for a new ski day at the hotel reception. Please note that a photo ID is required when determining the age of children/young people.
The rooms are available from approx. 3 P.M.
Early check-in before 3 P.M. is possible subject to availability and an additional charge of 50% of the applicable room rate. Please let us know at the time of booking if you would like an early check-in.
We kindly ask you to check out of the room by 11 A.M. on the day of departure. You are welcome to use the wellness area free of charge on the day of arrival and departure.
Which means of payment do we accept?
We accept cash in euros, EC card, Visa, Mastercard or a bank transfer to our account at the Salzburger Sparkasse:
Bank institute: Salzburger Sparkasse Bank AG
IBAN: AT72 2040 4000 4186 9199
Reason for payment: "Reservation FAMILY NAME"
Where can I park my car?
As a hotel guest, you will find sufficient free parking spaces directly at the hotel. For only € 10,00/day you can park your car in our underground car park.
When is the restaurant open?
We will spoil you with culinary delights at breakfast and dinner with the Alpenblick wellness board at the following times:
Breakfast buffet: 7:00 a.m. to 10:30 a.m.
Dinner: 6:00 p.m. to 8:30 p.m.
Are there bathrobes for children?
Of course, we prepare suitable bathrobes for our little guests in the room.
Are there bicycles to borrow?
Of course, you can borrow city bikes for young and old free of charge from us. Should you want to take a short break, we will be happy to prepare a bicycle lock for you.
Is there a ski cellar?
You are welcome to bring your ski equipment to our ski cellar after your skiing day. There we have enough space to dry your boots for the next day and to store your skis.
Where can I charge my e-car?
You are welcome to charge your e-car there for € 25,00.